Welcome to our online store.
Our store is operated by RED STARS, an organisation registered in Norway.
We aim to provide customers with a clear, straightforward and reliable online shopping experience.
Our approach is based on transparent product information, accessible store policies and dependable customer support throughout the purchasing process.
Our Commitment
We believe online shopping should be simple and transparent.
Our goal is to provide:
- Clear and accurate product information;
- Straightforward ordering and checkout;
- Transparent payment and shipping information;
- Reliable customer support;
- Fair return and refund procedures; and
- Responsible handling of customer information.
We continually work to improve our services and provide customers with a convenient and trustworthy shopping experience.
Customer Service
Customer satisfaction is important to us.
If you have questions regarding:
- Products;
- Orders;
- Payments;
- Shipping and delivery;
- Order tracking;
- Returns and refunds; or
- Other customer service matters,
please contact us using the customer service information below.
Email: support@ifdnc.shop
Telephone: +47 71 84 94 62
When contacting us about an existing order, please include your order number and the email address used when placing the order so that we can assist you more efficiently.
Organisation Information
Organisation name: RED STARS
Organisation number: 993 981 338
Organisation type: Forening/lag/innretning
Postal address:
c/o Atle Johansen
Nordbergveien 50B
1738 Borgenhaugen
Norway
Email: support@ifdnc.shop
Telephone: +47 71 84 94 62
RED STARS is registered in Norway in the Central Coordinating Register for Legal Entities.
Our Online Store
This online store is operated by RED STARS.
Through our website, we provide customers with relevant information concerning:
- Products and product specifications;
- Prices;
- Available payment methods;
- Shipping and delivery;
- Order processing;
- Returns and refunds;
- Privacy and data protection; and
- Customer service.
We aim to make relevant purchasing information available before customers place an order so they can make informed decisions.
For additional information concerning shipping, returns, refunds, payments, privacy or use of our website, please refer to the relevant policy pages available on our online store.
Payments
Available payment methods are displayed during checkout.
Depending on the order and destination, available options may include:
- Cash on Delivery (COD);
- PayPal, where available; and
- Other payment methods displayed during checkout.
Only payment methods displayed during checkout are available for the relevant order.
For complete information, please review our Payment Policy.
Shipping and Delivery
We currently ship to eligible destinations throughout Europe.
Orders are generally processed within 1–2 business days.
After dispatch, estimated delivery is generally 5–7 business days, although actual delivery times may vary depending on the destination, carrier, customs processing and other circumstances.
Where tracking is available, customers may receive tracking information after dispatch.
Please review our Shipping and Delivery Policy for complete details.
Returns and Refunds
We offer a 30-day voluntary return period for eligible products.
Applicable customers may also have statutory withdrawal or other consumer rights under applicable law.
Before returning a product, customers should contact us to obtain the applicable return instructions.
For complete information about:
- Return eligibility;
- Withdrawal rights;
- Return shipping;
- Exchanges;
- Damaged or defective products; and
- Refund processing,
please review our Return and Refund Policy.
Privacy and Data Protection
We take the responsible handling of customer information seriously.
Personal information may be processed where necessary to:
- Process orders;
- Arrange payments;
- Arrange shipping and delivery;
- Provide customer support;
- Process returns and refunds;
- Prevent fraud; and
- Meet applicable legal obligations.
For further information about how personal information is collected, used, stored and shared, please review our Privacy Policy.
Contact Us
If you have questions about our store, products or an existing order, please contact:
RED STARS
Organisation number: 993 981 338
Postal address:
c/o Atle Johansen
Nordbergveien 50B
1738 Borgenhaugen
Norway
Email: support@ifdnc.shop
Telephone: +47 71 84 94 62