1. Where do you ship?
We currently ship to eligible destinations throughout Europe.
Shipping availability may depend on:
- Destination country;
- Postal code;
- Carrier coverage;
- Product availability;
- Customs requirements; and
- Local delivery restrictions.
Available shipping options will be displayed during checkout where applicable.
2. How long does order processing take?
Orders are generally processed within 1–2 business days after they are successfully placed and confirmed.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Processing may occasionally take longer during:
- Public holidays;
- Promotional periods;
- High order volumes; or
- Other exceptional circumstances.
3. How long does delivery take?
After dispatch, estimated delivery time is generally 5–7 business days.
Please note that this estimate does not normally include the initial 1–2 business day processing period.
Delivery may occasionally take longer because of customs processing, carrier delays, severe weather, public holidays or other circumstances outside our reasonable control.
4. How can I track my order?
Where tracking is available, you will normally receive tracking information after your order has been dispatched.
Your shipping confirmation may include:
- Carrier name;
- Tracking number;
- Tracking link; and
- Dispatch information.
Tracking may take approximately 24–48 hours after shipment to become active.
If you have difficulty tracking your order, please contact:
Email: support@ifdnc.shop
5. What payment methods do you accept?
Depending on your location and the options available during checkout, payment methods may include:
- PayPal;
- Cash on Delivery (COD); and
- Other payment methods displayed during checkout.
Only payment methods displayed during checkout are available for the relevant order.
Payment options may vary according to:
- Country;
- Currency;
- Product;
- Order value; and
- Delivery provider.
6. How does PayPal payment work?
Where PayPal is available, you can select it during checkout.
You may be redirected to PayPal to:
- Sign in;
- Select your payment source;
- Verify your identity; and
- Confirm your payment.
We will never ask you to provide your PayPal password by email or telephone.
7. Do you offer Cash on Delivery?
Where available, Cash on Delivery (COD) may be selected during checkout.
With COD, payment is made when your parcel is delivered.
COD availability may depend on:
- Destination country;
- Postal code;
- Product;
- Order amount; and
- Local courier availability.
If COD is unavailable for your order, it will normally not appear during checkout.
8. Is payment secure?
We take reasonable measures designed to provide a secure shopping environment.
Where PayPal is selected, payment is processed through PayPal's payment infrastructure.
For your security:
- Never send passwords by email;
- Never provide your PayPal or banking password to customer support;
- Complete payment only through the official checkout process; and
- Contact us if you notice suspicious activity.
9. Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order.
Email: support@ifdnc.shop
Telephone: +47 71 84 94 62
We will make reasonable efforts to assist you.
However, once an order has entered processing or has already been dispatched, changes or ordinary cancellation may no longer be possible.
Any applicable statutory cancellation or withdrawal rights remain unaffected.
10. What should I do if I entered the wrong delivery address?
Please contact us immediately if you notice an error in your delivery information.
If your order has not yet been dispatched, we may be able to update the address.
Once the parcel has been shipped, we cannot guarantee that the address can be changed.
Additional reasonable shipping costs resulting from incorrect information supplied by the customer may be the customer's responsibility where permitted by law.
11. What happens if my order is delayed?
Delivery delays may occasionally occur because of:
- Carrier congestion;
- Customs processing;
- Public holidays;
- Severe weather;
- Transportation interruptions;
- Incorrect delivery information; or
- Other circumstances outside our reasonable control.
If the estimated delivery period has passed and your tracking has not updated for an extended period, please contact us.
We will review the available information and, where appropriate, contact the carrier.
12. What should I do if my parcel appears lost?
If you believe your parcel may be lost, please first:
- Check the tracking information;
- Confirm your delivery address;
- Ask household members;
- Check reception or designated delivery locations; and
- Contact the local carrier where appropriate.
If you still cannot locate the parcel, please contact us with your order number.
If the shipment is confirmed as lost, we will provide an appropriate solution according to applicable consumer law and our store policies.
13. What should I do if my order arrives damaged?
Please inspect your order as soon as reasonably possible after delivery.
If your parcel or product arrives damaged, please contact us promptly and provide, where available:
- Your order number;
- Description of the damage;
- Photos of the product;
- Photos of the outer packaging;
- Photo of the shipping label; and
- A video showing the issue where relevant.
Please keep the original packaging until the matter has been reviewed.
14. What happens if I receive the wrong product?
If you receive a product different from the one ordered, please contact us promptly.
Please provide:
- Your order number;
- Clear photographs of the product received;
- A photograph of the shipping label; and
- A brief description of the issue.
After reviewing the matter, we may arrange an appropriate:
- Replacement;
- Return; or
- Refund.
15. What if something is missing from my order?
If your parcel arrives with missing products, accessories or components, please contact us.
Please provide:
- Order number;
- Description of the missing item;
- Photos of all products received;
- Photos of the outer packaging; and
- Photo of the shipping label.
We will review the issue and provide an appropriate solution.
16. What is your return period?
We offer a 30-day voluntary return policy for eligible products.
Customers may generally request a return within 30 days after receiving the order, subject to the conditions stated in our Return and Refund Policy.
Eligible products should generally be:
- In the condition in which they were received;
- Unused and undamaged;
- Complete with original accessories and components; and
- Returned in the original packaging where reasonably possible.
Proof of purchase may be required.
17. Do customers have a 14-day right of withdrawal?
Eligible consumers may have a statutory 14-day right of withdrawal for qualifying distance purchases where applicable.
Where this right applies, consumers may withdraw from the purchase without providing a reason, subject to applicable legal exceptions.
The statutory 14-day right is separate from our voluntary 30-day return policy.
For physical goods, the withdrawal period generally begins when the consumer, or a designated third party other than the carrier, receives the goods.
Please review our Return and Refund Policy for complete details.
18. Who pays return shipping costs?
For ordinary change-of-mind returns under our voluntary return policy, the customer is generally responsible for the direct return shipping cost.
Where an applicable statutory withdrawal right is exercised, the customer may also be responsible for the direct return shipping cost where this responsibility has been properly communicated.
However, reasonable return shipping costs will generally be covered by us where the return results from:
- A defective product;
- A product damaged before or during delivery;
- An incorrect product supplied by us;
- Missing components or accessories; or
- Another confirmed error attributable to us.
Please contact us before returning any product.
19. How do I request a return?
Before sending any product back, please contact:
Email: support@ifdnc.shop
Telephone: +47 71 84 94 62
Please include:
- Your full name;
- Order number;
- Email address used for the order;
- Product you wish to return; and
- Reason for the return.
For damaged or defective products, please also include appropriate photographs or videos.
Do not send a product back before receiving the applicable return instructions.
20. Where should I send my return?
Unless we provide a different authorized return address, approved returns should be sent to:
RED STARS
c/o Atle Johansen
Nordbergveien 50B
1738 Borgenhaugen
Norway
Please contact us before shipping any return.
Do not send parcels to us on a cash-on-delivery or postage-due basis unless we have expressly authorized this in advance.
21. Are there products that cannot be returned?
Certain products may be excluded from voluntary returns or the statutory withdrawal right where permitted by law.
Examples may include:
- Clearly personalized or custom-made goods;
- Goods that deteriorate or expire rapidly;
- Sealed hygiene or health-protection products once unsealed;
- Products that become inseparably mixed with other goods after delivery;
- Certain sealed software, audio or video products after opening; and
- Other products excluded under applicable consumer law.
These exclusions do not limit mandatory rights relating to defective, damaged or incorrect products.
22. Can I exchange a product?
Please contact us if you want a different:
- Product;
- Model;
- Size; or
- Variation.
Depending on availability, we may arrange an exchange or ask you to return the original product and place a new order.
Availability of replacement products cannot be guaranteed.
23. When will I receive my refund?
Once an eligible returned product has been received and inspected, we will notify you regarding the refund.
For returns made under our voluntary return policy, approved refunds are normally processed within 10 days after approval.
Where a statutory withdrawal right applies, refunds will be processed within the applicable legally required period.
Your bank, PayPal or other payment provider may require additional time before the refund appears in your account.
If more than 15 days have passed since we confirmed that your refund was approved, please contact us.
24. How will I receive my refund?
Where possible, refunds are generally returned using the original payment method.
For PayPal payments, an approved refund will normally be processed through the original PayPal transaction.
For Cash on Delivery orders, another refund method may need to be arranged because payment was originally collected by the courier.
If necessary, our customer support team will contact you for the information required to complete the refund.
Never send passwords or complete payment-account credentials by email.
25. Are customs duties and import taxes included?
Orders shipped across national borders may be subject to:
- VAT;
- Customs duties;
- Import taxes;
- Clearance charges; or
- Other fees imposed by the destination country.
Where these charges are included in the purchase price, this will be indicated during checkout where reasonably possible.
Unless expressly stated otherwise, additional charges imposed by customs or government authorities may be the customer's responsibility.
26. Can I refuse a Cash on Delivery parcel?
If you selected Cash on Delivery and no longer wish to receive the order, please contact us as soon as possible before delivery.
Simply refusing a parcel does not necessarily constitute a valid exercise of a statutory withdrawal right.
Repeated or unjustified refusal of Cash on Delivery orders may result in COD being restricted for future purchases where permitted by applicable law.
Mandatory consumer rights remain unaffected.
27. What happens if I do not collect my parcel?
If a parcel is sent to a collection point, please collect it within the period specified by the carrier.
Unclaimed parcels may be returned to us.
Where a parcel is returned because it was not collected, reasonable additional shipping costs may be the customer's responsibility where permitted by law.
If you wish to cancel or withdraw from an order, please contact us directly rather than simply leaving the parcel unclaimed.
28. Will my order arrive in one parcel?
Not always.
Orders containing multiple products may sometimes be shipped separately.
This means:
- Products may arrive on different dates;
- You may receive multiple tracking numbers; or
- Different carriers may be used.
If you receive only part of your order, please check all available tracking information before reporting an item as missing.
29. How is my personal information handled?
Personal information is processed according to our Privacy Policy and applicable data protection laws.
We may process information necessary to:
- Process your order;
- Receive or verify payment;
- Arrange delivery;
- Provide customer support;
- Process returns and refunds;
- Prevent fraud; and
- Meet legal obligations.
Please review our Privacy Policy for complete details.
30. How do I contact customer service?
For questions concerning:
- Products;
- Orders;
- Payments;
- Shipping;
- Tracking;
- Returns;
- Refunds;
- Privacy; or
- Other customer service matters,
please contact:
RED STARS
Organisation number: 993 981 338
Postal address:
c/o Atle Johansen
Nordbergveien 50B
1738 Borgenhaugen
Norway
Email: support@ifdnc.shop
Telephone: +47 71 84 94 62
When contacting us about an existing order, please include your order number and the email address used when placing the order.