If you have any questions about our products, orders, shipping, returns, refunds or other customer service matters, please contact us using the information below.
Customer Support
Organisation name: RED STARS
Organisation number: 993 981 338
Postal address:
c/o Atle Johansen
Nordbergveien 50B
1738 Borgenhaugen
Norway
Email: support@ifdnc.shop
Telephone: +47 71 84 94 62
Order Inquiries
For questions regarding an existing order, please include the following information when contacting us:
- Your full name;
- Order number;
- Email address used when placing the order; and
- A brief description of your inquiry.
Providing this information will help us locate your order and respond more efficiently.
For order-related questions, please contact:
Email: support@ifdnc.shop
Telephone: +47 71 84 94 62
Shipping and Delivery Inquiries
If you are contacting us about:
- Order status;
- Shipment tracking;
- Delivery delays;
- Missing parcels;
- Failed delivery attempts;
- Damaged parcels; or
- Delivery address issues,
please include your order number and any available tracking information.
Email: support@ifdnc.shop
Telephone: +47 71 84 94 62
For complete information concerning shipping and delivery, please review our Shipping and Delivery Policy.
Returns and Refunds
Before returning any product, please contact us first to request return authorization and receive the applicable return instructions.
Email: support@ifdnc.shop
Telephone: +47 71 84 94 62
Unless we provide a different authorized return address in our return instructions, approved returns should be sent to:
RED STARS
c/o Atle Johansen
Nordbergveien 50B
1738 Borgenhaugen
Norway
Please do not send a return without first contacting us.
For complete return conditions, eligibility requirements, return shipping costs and refund information, please review our Return and Refund Policy.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incomplete or incorrect, please contact us promptly.
Where reasonably possible, please provide:
- Your order number;
- A description of the issue;
- Photographs of the product;
- Photographs of the outer packaging;
- A photograph of the shipping label; and
- A video showing the issue where relevant.
Please keep the original product and packaging until the matter has been reviewed.
Depending on the circumstances and applicable consumer law, an appropriate solution may include repair, replacement, return, refund, price reduction or another applicable remedy.
Missing Products or Components
If your parcel arrives with a missing product, accessory or component, please contact us and provide:
- Your order number;
- A description of the missing item;
- Photographs of all products received;
- Photographs of the outer packaging; and
- A photograph of the shipping label.
We will review the information and provide appropriate assistance.
Privacy and Data Protection Requests
If you wish to exercise a privacy or data protection right, including requesting access to, correction of, deletion of or restriction concerning your personal information, please contact:
Email: support@ifdnc.shop
Please clearly describe your request and provide sufficient information for us to identify the relevant customer account or order.
We may request additional information where reasonably necessary to verify your identity before processing a privacy request.
For more information about how personal information is collected and processed, please review our Privacy Policy.
Complaints
We aim to handle customer questions and complaints fairly and efficiently.
To submit a complaint, please contact:
Email: support@ifdnc.shop
Telephone: +47 71 84 94 62
Please include, where applicable:
- Your full name;
- Order number;
- Email address used for the order;
- A clear description of the issue;
- The resolution you are requesting; and
- Any relevant photographs or supporting information.
Submitting a complaint does not affect any statutory consumer rights available to you under applicable law.
Response to Customer Inquiries
We aim to review customer inquiries as soon as reasonably possible.
Response times may vary depending on:
- The nature of the inquiry;
- Whether additional order information is required;
- Public holidays;
- Customer service volume; and
- Whether we need to contact a carrier, payment provider or other service provider.
For faster assistance concerning an existing order, please include your order number in your first message.
Official Organisation Information
RED STARS
Organisation number: 993 981 338
Postal address:
c/o Atle Johansen
Nordbergveien 50B
1738 Borgenhaugen
Norway
Email: support@ifdnc.shop
Telephone: +47 71 84 94 62